⬆️ 14/16
Task success rate for shipping delivery orders
Shoppers will not shop with the retailer again If the purchase does not arrive on time.
Incorrect addresses, sending out the wrong item, incomplete or damaged items and delayed deliveries all send the message to customers that the small business isn’t trustworthy.
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8 Competitors analyzed and benchmarked to figure best practises for shipping flows.
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5+ youtube videos observed for data collection that informed product strategy
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80+ participants for surveys to gauge what users already do for mental health treatment